Learning ServiceNow: Administration and development on the Now platform, for powerful IT automation, 2nd Edition

This is the SECOND EDITION. It is the latest edition of this book at this time. IT service management automation at your fingertipsKey FeaturesLeverage ServiceNow capabilities for improved IT automation by following step-by-step instructionsBuild core administration, development, and maintenance skills with IT service managementImprove your workflow efficiency by designing and creating responsive and automated workflows, business logic, and frontend automationBook DescriptionThis eagerly awaited second edition of Learning ServiceNow has been fully revised to cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. This book will help you build a solid foundation of key concepts and demonstrate how to effectively implement and configure modules within ServiceNow.You'll learn how to configure and administer your instance and then move on to building strong user interfaces and creating powerful workflows. You'll also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. The book will serve as a guide to helping you understand how to improve and automate your business' workflow and processes.By the end of this book, you will be able to successfully configur and manag ServiceNow.What you will learnRead and write clear, effective code for the ServiceNow platformIdentify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeabilityUse debugging tools to troubleshoot when things go wrongDiscover ServiceNow tips and tricks from top developers, architects, and administrators andfind out what the pros wish they knew when they were starting outWho This Book Is ForIf you're an IT professional or administrator looking to, or are already trying to, implement ServiceNow in your organization for Enterprise IT service management tasks, this book is for you.Some familiarity with JavaScript and modern web technologies will help you get the maximum benefit from the book; however, no prior ServiceNow experience is required.Table of ContentsThe InterfaceLists and FormsUI CustomizationUnderstanding Data and RelationshipsTasks and WorkflowsUI and Data PoliciesUser Administration and SecurityIntroduction to ScriptingThe Server-side Glide APIThe Client-Side Glide APIServer-side ScriptingClient-side ScriptingService Portal scriptingDebuggingPro Tips Read more